AMS committed to updating its Customer Agreement during the launch of its Producer Responsibility Organization in 2021.

The AMS Board of Directors recently approved updates to the Customer Agreement that incorporate feedback provided during PRO onboarding, consultation with customers earlier this year and our operational experience as regulatory requirements were clarified by the Resource Productivity and Recovery Authority.

The revised Customer Agreement will automatically take effect January 1, 2023. The current Customer Agreement applies until December 31, 2022. No action is necessary by AMS customers.

Click the below links for copies of the revised Customer Agreement and related documents:

• Revised Customer Agreement — effective January 1, 2023
• Current Customer Agreement — expires December 31, 2022
• Customer Agreement — blackline of revisions
• Overview of Customer Agreement Changes — short video from AMS Executive Director David Pearce
• Overview of Customer Agreement Changes — PowerPoint file
• Customer Initiated Adjustment Policy for AMS PRO — expires December 31, 2022
• Customer Initiated Adjustment Policy for AMS PRO — effective January 1, 2023, to reflect Customer Agreement changes
• AMS Dispute Resolution Policy — no changes from current version
• AMS PRO Guidebook — includes updated summary table of producer regulatory requirements

AMS will continue to welcome feedback on the Customer Agreement for future updates. We also welcome suggestions to improve our service offering to producers of automotive HSP — being responsive to the needs of our customers is our priority.

Please send questions or comments to: producers@autostewardship.ca.